Lead, Order Operations — Night Shift, Global CX

A leading recruitment agency is seeking an experienced Order Management Operational Lead in Taguig to oversee customer order operations and ensure service quality. The role requires strong leadership, analytical skills, and the ability to manage team performance in a fast-paced environment. Ideal candidates will have 2-4 years of BPO experience and a proven track record in customer service metrics. This position offers a competitive salary and requires night shifts with 3 days onsite work weekly.
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