Lead Operations in Luxury Retail

Become an integral part of Harry Rosen as an Assistant Operations Leader in Toronto, Ontario. Focus on team leadership, efficient process management, and superior customer service.
In this full-time role, you will work alongside the Operations Leader to schedule and guide teams, ensuring compliance with retail standards and optimizing operations. This position emphasizes developing non-selling roles, enhancing team performance metrics, and maintaining a high standard of customer service. Your expertise will drive significant improvements and engagement across teams.
Key Responsibilities:
• Design schedules to maximize productivity and control costs
• Ensure that team members meet service standards
• Analyze transaction errors in collaboration with store leadership
• Oversee timely payroll processing and non-selling expenses
• Provide regular coaching to achieve operational excellence
Requirements:
• 3-5 years of experience in retail leadership
• Strong foc...