Lead Logistics CX & Operations Manager

Job Purpose
•Own end-to-end service delivery performance, ensuring operational excellence, customer experience, and alignment with Lead Logistics product standards.
• Drive transformation through digital adoption, process standardization, and continuous improvement, embedding The Maersk Way into daily operations.
• Act as a key leadership interface across CX, Product (FPO/PPO), Tech, and Account teams to ensure scalable, sustainable solutions and customer success.

Key responsibilities

Service Delivery Ownership

Own end-to-end operational performance across scoped, ensuring KPI achievement

Ensure proactive customer support and early issue resolution across all products in scope.

Drive consistency and standardization across processes, tools, and execution.

People Leadership & Organization Development

Lead, coach, and develop a team, building strong succession and capability pipelines.

Set clear perfor...