Lead Incident Manager, IT Operations (TOC)

Capgemini is seeking an Incident Manager in Aguascalientes to oversee critical IT incidents within the Technology Operations Center. You will lead end-to-end incident lifecycle management, command major incident bridge calls, and ensure effective communication with stakeholders.

The ideal candidate will possess strong leadership abilities, effective communication skills, and a data-driven mindset. Responsibilities include coordinating teams for incident resolution, maintaining incident records in ServiceNow, and driving continuous process improvements.

This position requires availability for major incident responses and offers opportunities for career growth.