Location
Gurugram
Job Type
Full-time
Posted
July 14, 2026
Job Description
Lead- Engagement Center
Apply now »Date: 8 Jul 2026
Location: Gurgaon, IN
#job-location.job-location-inline { display: inline; }Company: Hero Motocorp
Function
Harley Davidson BU
Pay Band
M2
Role
Manager- Customer Engagement
A purpose driven role for you
The role will be pivotal for managing operations of H-D and Hero Premium contact centre operations, in addition to creating a Strategic roadmap on adding consumer channels, working on industry best practices and optimising resourcing VS costing, alongside business growth.
A Day in the life
Your key responsibilities will include, but not limited to:
1. Device Customer journey across touchpoints: X440 & CBU:Execution of channels: WhatsApp app BOT/ Web BOT: complete flow from pre-sale...