Lead Dynamics 365 CE & CCaaS Functional Consultant

KERV Interactive is seeking a Lead Functional Consultant for Microsoft Contact Center. This hybrid role involves end-to-end implementation of D365 Customer Service, leading workshops, and driving solution design. You will work closely with stakeholders and support junior consultants while ensuring high-quality outcomes.

Applicants should possess deep knowledge of omnichannel strategies and Microsoft technologies. Training opportunities are available to enhance skills, and the role emphasizes collaboration and knowledge sharing.