Location
montreal (administrative region)
Job Type
Full-time
Posted
July 16, 2026
Job Description
Become a key relationship builder at CAE as a Customer Experience Lead. Focus on driving excellent service and cultivating lasting customer partnerships in aviation.
As a Customer Experience Lead, you will utilize five years of experience in customer roles to champion client needs within CAE’s operations. You will establish and nurture critical relationships, handle escalated issues, and communicate priorities effectively. Your ability to thrive in high-pressure environments will set you apart.
Key Responsibilities:
• Establish long-term relationships with key customer leaders
• Drive initiatives to improve overall customer experience
• Proactively manage resolution of client issues
• Present governance solutions for simulator operation challenges
• Capitalize on business opportunities for CAE
Requirements:
• Approximately 5 years in a customer-facing role
• Bilingual proficiency in French and English
• Experience in complex product settings
• Excell...
As a Customer Experience Lead, you will utilize five years of experience in customer roles to champion client needs within CAE’s operations. You will establish and nurture critical relationships, handle escalated issues, and communicate priorities effectively. Your ability to thrive in high-pressure environments will set you apart.
Key Responsibilities:
• Establish long-term relationships with key customer leaders
• Drive initiatives to improve overall customer experience
• Proactively manage resolution of client issues
• Present governance solutions for simulator operation challenges
• Capitalize on business opportunities for CAE
Requirements:
• Approximately 5 years in a customer-facing role
• Bilingual proficiency in French and English
• Experience in complex product settings
• Excell...