Lead Consultant - Client Success (CPX)

Overview

To serve as a trusted cybersecurity advisor and strategic client success lead driving customer success and service value realization across a portfolio of managed security services clients while ensuring the effective delivery, governance and continuous improvement of security services. The role acts as a bridge between client stakeholders and MSSP delivery teams ensuring service performance aligns with client objectives, business priorities and operational expectations. The position also provides technical leadership within the Client Success function by supporting complex service escalations, promoting service excellence and driving continuous improvement initiatives that enhance client experience, service maturity, operational excellence and long-term client outcomes.

Responsibilities

• Client Relationship Management Manage a portfolio of clients as the primary Client Success point of contact; build and maintain trusted relationship...