Job Description
Lead Client Delivery Manager
Location: Remote - Canada-wide
Opportunity at Microserve
Position Overview
Microserve is looking for a Lead Client Delivery Manager (Managed Services). The Lead Client Delivery Manager is accountable for the end-to-end client service experience for assigned high profile clients, while also providing leadership, guidance, and oversight to the Client Delivery Manager (CDM) team within the Microserve Managed Services organization. This position will report to the Director of Managed Services.
The Lead Client Delivery Manager’s primary goal is to ensure that all decisions and actions related to service delivery continue to put the customer first, while remaining aligned with Microserve’s technical standards, operational practices, and contract and agreement arrangements. In this role, you will be accountable for the end-to-end client service experience for assigned accounts and serve as the prima...