Location
london
Job Type
Full-time
Posted
June 30, 2026
Job Description
Job Description
- Review systems documentation, monitoring data and trends, corporate knowledge base, and recommend immediate and permanent problems remediation and resolution.
- Work both with IPsoft administrators and clients through internal ticketing system and telephone reports or teleconferences to identify and understand recurring processes that may require automation. Collect and compile these recommendations.
- Design and implement automatic processes and problem remediation using proprietary tool – IPautomata – based on other team members input or own observations and recommendations.
- Provision and implement custom scripts where applicable (Ruby, any shell, Perl, PHP)
- Keep track of IPautomata performance, collect and compile statistical reports
- Provision and implement configuration changes, both in IPautomata and on client systems.
- Troubleshoot process execution problems and work with other team membe...