Lead Agent - Customer Service & Reporting Specialist

The Account Operations & Reporting Specialist will support the management of Global account by overseeing operational performance, providing reporting and insights, and ensuring a high level of customer experience. This role works closely with internal operations teams and the customer to ensure smooth execution and continuous service improvement.

Position Reports To: Manager - Order Management. 

Key Responsibilities

1. Customer Experience:

• Support Monthly and Quarterly Business Reviews with the customer.
• Assist in implementing customer strategic initiatives and operational improvements.
• Coordinate with internal teams to ensure service expectations are met.
• Share market updates, best practices, and improvement opportunities with stakeholders.
• Support customer visits and operational meetings when required.