L&D Specialist

Foundever · Cairo, Cairo Governorate, Egypt

Location

Cairo

Job Type

Full-time

Posted

May 28, 2026

Job Description

 L&D Specialist 
 L&D Specialist 
 Req ID#: 410772  Cairo, Cairo, Egypt, EG 
 Job Description: 
About Us

Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.

Job Summary

Job Summary:

The L&D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.
Primary Job Responsibilities

Key Responsibilities:
Design and develop training materials tailored to contact center operations (customer service, sales, technical support).

Screen and evaluate learning cont...
        

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