LatAm Customer Experience Leader - Growth & Transformation

McGraw Hill, located in Mexico City, is seeking a Senior Manager of Customer Experience for LATAM. This role includes leading a high-performing team, ensuring operational excellence, and driving a strategic transformation in customer service.

The ideal candidate will have over 8 years of experience in customer service, with at least 3–5 years in leadership, and must be bilingual in English and Spanish. A hybrid work model is offered with required in-office presence on Mondays and Wednesdays.