Location
manila
Job Type
Full-time
Posted
July 16, 2026
Job Description
Overview
Monee is hiring for the L3 Customer Support - SeaMoney Credit role in Manila, National Capital Region, Philippines.
Responsibilities
- Address and resolve escalated customer complaints, issues, and disputes effectively and efficiently.
- Investigate complaints and collaborate with different teams to facilitate their resolution.
- Handle special tasks to resolve customer queries promptly and effectively.
- Summarize and report reasons for escalations to the operations team, analyze root causes, and recommend actions to prevent similar issues in the future.
- Contribute to the team's efforts by accomplishing related tasks and providing support when needed.
Requirements
- At least 1-2 years experience in customer service and complaint management experience, preferably experience in financial services.
- Must have good time management skills to handle assigned cases.
- Excell...