L2 Support Engineer / Microsoft Cloud Specialist

Microsoft SME (Subject Matter Expert) – Level 2 Job Title Microsoft SME – Level 2 (L2 Support Engineer / Microsoft Cloud Specialist) Experience ∙2–3 years of relevant experience in Microsoft Technologies ∙Experience supporting Microsoft 365, Intune, Entra ID, Exchange Online, and SharePoint Online environments Job Summary The Microsoft SME – Level 2 is responsible for providing advanced technical support, administration, implementation, and troubleshooting of Microsoft cloud and hybrid environments. The role involves handling escalated incidents, performing root cause analysis, supporting customer deployments, and collaborating with internal and external stakeholders to ensure service availability and customer satisfaction. Key Responsibilities Microsoft 365 Administration ∙Manage and administer Microsoft 365 services. ∙Create and manage users, groups, and licenses. ∙Configure Exchange Online, SharePoint Online, OneDrive, and Teams. ∙Troubleshoot mail flow, mailbox permissions, and col...