L2 Support Analyst / Application Support Analyst

Experience & Education2–4 years of experience in functional application support or business systems supportBachelor's degree in Engineering, Computer Science, Information Systems, or equivalentITIL or application-specific certifications are a plusRole SummaryWe are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems.The role will focus on L1/L2 functional support, issue resolution, user assistance, and collaboration with IT and business stakeholders.The candidate must be comfortable working in rotational shifts to support global users.Key ResponsibilitiesApplication SupportProvide functional L2 support for CPQ, Order Management, and Sales applicationsAct as the first point of contact for business users, sales teams, and operationsDiagnose and resolve functional issues, data-related problems, and user errorsManage incidents, service requests, and minor enhancements throu...