L2-L3 Support Specialist - Edmonton

Join Compugen as a Deskside L2-L3 Support Specialist in Edmonton. This on-site role offers both remote and in-person technical support for various devices ensuring high customer satisfaction and operational success.

You will provide comprehensive deskside support, addressing hardware and software issues while overseeing user onboarding and offboarding processes. Your knowledge in Microsoft 365 and network troubleshooting will enable seamless connectivity for teams. Documenting incidents and maintaining ticket accuracy will be key components of your responsibilities.

Key Responsibilities:
• Support users with on-site and remote technical assistance
• Troubleshoot hardware, software, and connectivity problems
• Assist in onboarding/offboarding device setups
• Handle Microsoft 365 administration, including Teams and SharePoint
• Troubleshoot VPN and network connectivity issues

Requirements:
• 2+ years in technical ...