L2 Infra & Platform Engineer (Philippines)

As an L2 Infra & Platform Engineer, you will provide intermediate‑level support for the ARROW platform’s infrastructure, handling escalated incidents and implementing improvements to maintain system reliability. You will work alongside L3 engineers and operations teams to deploy, monitor, and optimise infrastructure components.

What You’ll Do and How You’ll Succeed

• Support and document infrastructure systems, ensuring accurate configuration records and adherence to ITSM/ITIL best practices.
• Implement security measures, analyse logs, and support encryption, storage, and third‑party integrations to protect infrastructure.
• Assist with resource provisioning and automation, integrating infrastructure changes into CI/CD pipelines.
• Identify and resolve issues escalated from L1 support, collaborating with L3 engineers for complex problem resolution.
• Integrate and test systems using appro...