Location
kuala lumpur
Job Type
Full-time
Posted
June 07, 2026
Job Description
- Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
- Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management
- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
- Adopt standard Incident and Problem Management workflow and proc...
Ready to Apply?
Submit your application for L2 Application Support (Senior Analyst) at UOB
Apply Now