L1 Support Engineer (Enterprise Applications)

We are seeking proactive and customer-focused L1 Support Engineers to provide first-line operational support across multiple enterprise applications. You will be responsible for handling user requests, managing incidents, ensuring SLA compliance, and coordinating with technical teams to deliver excellent support services.

• Provide first-line operational support for enterprise applications.
• Monitor shared support mailboxes and respond promptly to user requests.
• Log, track, and manage incidents and service requests through to resolution.
• Categorise and prioritise issues based on business impact and urgency.
• Perform first-level troubleshooting and resolve common application issues.
• Escalate complex technical issues to L2/Application Support teams when required.
• Coordinate with L2 engineers to ensure timely resolution of escalated issues.
• Communicate clea...