L1 HELPDESK EXECUTIVE (IT SUPPORT & OPERATIONS)

We are seeking service-oriented and technically competent individuals to join our Helpdesk Operations team supporting users within a structured operational environment.

This role is ideal for candidates with experience in L1 Helpdesk, Service Desk, IT Support, Desktop Support, Customer Support Operations or similar operational support environments. The successful candidate will serve as the first point of contact for users, providing first-level troubleshooting, incident management, service request handling and escalation coordination in accordance with established operational procedures and service standards. Training on client-specific systems and procedures will be provided.

• Serve as the first point of contact for users via telephone, email and other communication channels
• Receive, log, categorise and track incidents and service requests accurately
• Perform first-level (L1) troubleshooting and diagnosis using e...