KYC Operations Manager - Mandarin (Davao)

Role Summary:

The KYC Operations Manager – Mandarin is accountable for the operational performance, quality, scalability, and governance of assigned KYC engagements supporting Mandarin-speaking jurisdictions.

This role provides leadership across people, process, risk, and delivery management while serving as a key point of contact for internal and client stakeholders.

The successful candidate will drive operational excellence, oversee delivery performance, manage risks and escalations, and support the growth of FCU’s multilingual KYC capabilities.

Key Responsibilities:

Operational Ownership

• Own end-to-end delivery performance across assigned KYC engagements
• Establish operational direction, delivery priorities, and performance expectations
• Monitor productivity, quality, turnaround times, and risk indicators