Job Description
Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.
The Knowledge Base Specialist is responsible for ensuring the company’s Knowledge Base is up to date, accurate, comprehensive, and easy to use. This role focuses on maintaining and optimizing the self‑service experience for customers and internal teams by curating high‑quality articles, performing localization tasks, and structuring content so it can be effectively used by self‑service tools and AI‑driven support at scale. The specialist will work closely with cross‑functional teams to ensure the Help Center and internal documentation are aligned with current product updates, operational processes, customer needs, and company goals.
Your EDGE Assignment/You Will
- Content Creation & Maintenance: Create, update, and maintain clear, accurate, and compliant Help Center articles and SOPs aligned with product upd...