Kingston Patient Experience Specialist Needed

Join BGH as a Temporary Part-Time Patient Experience Specialist, focused on improving patient satisfaction in Kingston. Collaborate with teams to address feedback and promote care quality.
In this role within the Quality and Risk Management Department, you will serve a vital function in managing patient and family interactions over a potential three-month engagement. Your contributions will include handling concerns, coordinating with staff and physicians, and creating evaluation frameworks. Skills in project management, service recovery, and understanding of patient rights will be crucial for your success.
Key Responsibilities:
• Serve as a contact for patient concerns and compliments
• Provide timely acknowledgment and direction
• Investigate feedback in collaboration with health staff
• Implement satisfaction measurement systems
• Mentor staff on patient-centered care practices
Requirements:
• Bachelor's degree in health-related disciplines
• Minimum 3 ...