Location
singapore
Job Type
Full-time
Posted
July 18, 2026
Job Description
Job Responsibilities
- Own the client adoption experience end-to-end across onboarding, servicing, and releases—mapping journeys, diagnosing friction, and driving measurable improvements.
- Run launch readiness like a fintech operator: stakeholder alignment, impact assessments, run‑of‑show, cutover plans, hypercare, and post‑launch retros.
- Build and maintain world‑class enablement (FAQs, playbooks, training materials, release notes/communications) that make complex capabilities simple and actionable for customers.
- Drive Voice‑of‑Customer programs (surveys, interviews, support signal intake), synthesize insights into themes, and manage action plans through closure.
- Partner with service/support teams to monitor issue trends, elevate incident communications, and continuously improve knowledge content and self‑serve resources.
- Track and report experience and readiness KPIs (adoption, time‑to‑onboard, ticket drivers, satisfactio...
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