Kinexys Digital Payments - Market and Product Expansion, Associate

Job Responsibilities:

• Own the client adoption experience end-to-end across onboarding, servicing, and releases—mapping journeys, diagnosing friction, and driving measurable improvements.
• Run launch readiness like a fintech operator: stakeholder alignment, impact assessments, run‑of‑show, cutover plans, hypercare, and post-launch retros.
• Build and maintain world-class enablement (FAQs, playbooks, training materials, release notes/communications) that make complex capabilities simple and actionable for customers.
• Drive Voice‑of‑Customer programs (surveys, interviews, support signal intake), synthesize insights into themes, and manage action plans through closure.
• Partner with service/support teams to monitor issue trends, elevate incident communications, and continuously improve knowledge content and self‑serve resources.
• Track and report experience and readiness KPIs (adoption, time‑to‑onboard, ticket drivers, satisfaction...