Job Description
About us
lemlist is the sales engagement platform that gives sales teams the unfair advantage they deserve.
Bootstrapped since day one, we’ve grown from 0 to $40M ARR in 6 years, without raising a single dollar.
Today, we’re a profitable B2B SaaS company valued at $150M, trusted by 40,000+ sales teams worldwide to book more meetings and close more deals.
Your Mission
As a Customer Success Manager, you will own a portfolio of 100 high‑value clients and contribute to $1M in Annual Recurring Revenue (ARR).
Your goal is to drive customer success, maximize product adoption, and ensure long‑term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.
What You’ll Do
- Customer Onboarding & Adoption
Led new clients through a structured and seamless onboarding experience. Provide tailored training and bes...