Key Account Manager - Regional

Key Responsibilities

The Key Account Manager owns account-level service performance, customer communication in regards to major service deteriorations and cross-functional orchestration, shipment-level execution, exception handling and e.g. milestone quality remain the responsibility of Operations. Run the Business Service Delivery Communication. Own day-to-day service performance outcomes for assigned accounts in Air and Sea, monitoring KPIs and orchestrating Operations and Product teams to ensure SLA adherence. Review dashboards such as Smart Visibility, CPM and other performance dashboards and lead regular service huddles. Proactively inform customers on account-level service exceptions and risks such as network disruptions, recurring delays, agreed mitigation actions and recovery outlooks while Operations owns shipment-level execution and updates. Ensure for all key accounts managed SOPs, working instructions and performance reports are established, kept up-to-date, ...