Job Description
Junior/Middle Client Support Specialist ID73386
Full time | AgileEngine | Colombia
Posted On 06/25/2026
Job Information
City: Bucaramanga
State/Province: Santander
Postal:
Department: IT Services
Job Description
ABOUT THE ROLE
We are looking for a Client Support Specialist to deliver outstanding support to assessment clients of a higher education SaaS platform, primarily through email and ticketing with occasional virtual conferencing. You will develop expert-level knowledge of the platform to efficiently resolve client issues, maintain accurate support records, and serve as a client advocate in cross‑functional escalations. The role is ideal for someone with SaaS, higher education, or EdTech experience who thrives in a fast‑paced, self‑directed environment.
WHAT YOU WILL DO
- Deliver outstanding support to assessment clients through email, ticket updates, and v...
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