Junior/Middle Client Support Specialist Id73386 (Heroica Puebla de Zaragoza)

Job Title

Junior/Middle Client Support Specialist

Location

Puebla (Heroica Puebla), State: Puebla, Country: Mexico

About the Role

We are looking for a Client Support Specialist to deliver outstanding support to assessment clients of a higher education SaaS platform, primarily through email and ticketing with occasional virtual conferencing. The role involves developing expert-level knowledge of the platform to efficiently resolve client issues, maintaining accurate support records, and serving as a client advocate in cross‑functional escalations.

What You Will Do

• Deliver outstanding support to assessment clients through email, ticket updates, and virtual conferencing.
• Create and maintain strong client relationships.
• Gain expert-level knowledge of the assessment platform to efficiently and effectively solve client problems.
• Create and maintain accurate records of client interactions through th...