Location
newcastle upon tyne
Job Type
Full-time
Posted
June 30, 2026
Job Description
The Role This is an exciting opportunity to join a company within the fintech space. They are looking for an Junior Support Analyst to support clients in using its platform and services. This role combines customer support with data analysis, offering the opportunity to work closely with product, technology, and customer success teams. You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback.
Your Responsibilities
- Respond to customer queries via phone, email, and chat
- Own and manage client issues, including escalation where required
- Guide users through platform features and functionality
- Analyse and document product issues
- Produce structured reports on client activity and usage trends
- Create and maintain FAQs and support documentation
- Support client onboarding and user setup
- Maintain accu...