Junior Product Support Specialist

Job Description retailcloud platform consists of omnichannel apps, APIs , payments & analytics applications for business owners. We help small, mid & Large businesses and make retail simple As a Technical support you will be part of customer success teams who constantly strives to make the retailers life simple. You will have the opportunity to work with modern tools and technologies and an excellent learning environment.

Responsibilities Work with a support team to evaluate the complex customer problem, identify root causes and derive resolutions. Provide Client support and technical issue resolution via support portal, email and and other electronic mediums Troubleshoot system and diagnosing software faults Provide product support, including procedures and documentation Respond with in agreed timelimits to customer queries Testing and evaluating new technologies Able to work independently and efficiently meet deadlines Must be able to mutlitask, should be able to work with d...