Junior Patient Support Coordinator

IQVIA · Indonesia, Jakarta, Indonesia

Location
Indonesia
Job Type
Full time
Posted
June 18, 2026

Job Description

Role Overview

  • Support daily PAP operations and transaction flow
  • Ensure execution aligns with SOP, timeline, and data accuracy
  • Handle communication with patients, doctors, pharmacies, and distributors
  • To maintain constant and direct communication with Program Manager.
  • Monitor patient schedule, escalate discrepancies and support issue resolution.
  • Respond promptly to queries
  • Verifies patient registration details
  • Verifies patient invoices/receipts
  • Verifies patient prescription
  • Follow up patient to check medication dispensing & receipts
  • Update and maintain internal databases
  • Provide operational support as directed by stakeholders.
  • Qualifications

  • Education: Preferably health-related (Nursing, Pharmacy, Public Health), open to others with relevant experience
  • Experience: Fresh graduate or 0–2 years (healthcare ops, pharma support, customer service...
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