Junior Patient Support Coordinator

IQVIA · Indonesia, Jakarta, Indonesia

Location

Indonesia

Job Type

Full time

Posted

June 18, 2026

Job Description

​Role Overview
Support daily PAP operations and transaction flow
Ensure execution aligns with SOP, timeline, and data accuracy
Handle communication with patients, doctors, pharmacies, and distributors
To maintain constant and direct communication with Program Manager.
Monitor patient schedule, escalate discrepancies and support issue resolution.
Respond promptly to queries
Verifies patient registration details
Verifies patient invoices/receipts
Verifies patient prescription
Follow up patient to check medication dispensing & receipts
Update and maintain internal databases
Provide operational support as directed by stakeholders.
Qualifications
Education: Preferably health-related (Nursing, Pharmacy, Public Health), open to others with relevant experience
Experience: Fresh graduate or 0–2 years (healthcare ops, pharma support, customer service...
        

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