Junior French Speaking Customer Support in Lisbon

Job Title: Customer Service Representative – French Market 

Key Responsibilities:

• Provide excellent customer support to French-speaking customers via phone, email, and chat
• Address and resolve customer inquiries related to products, services, and accounts in a timely manner
• Troubleshoot customer issues and escalate when necessary to appropriate departments
• Ensure customer satisfaction by following up on inquiries and maintaining effective communication
• Accurately update and manage customer accounts and interactions in the system
• Collaborate with team members and management to maintain a high standard of customer care
• Work flexible hours, including early and night shifts, with consecutive days off whenever possible

Requirements:

• C1 French speaker (mandatory)
• B2level of En...