Location
secunda
Job Type
Full-time
Posted
May 27, 2026
Job Description
What you'll do:
- Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
- Asset input - To ensure that all assets are correctly entered into the system.
- User Satisfaction - To ensure that the user is satisfied with the service provision
- Meet SLA Requirements - To repair identified problems to meet average contractual SLA requirements
- All calls which can be resolved remotely is redirected back to the remote support team.
- Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day.
- Productive Time - Maintain productivity of >75%
- Instruments - To ensure that all company equipment are kept in good condition at all times (Desktop PC, Tablet/Charger/Cover)
- Closure Codes - To ensure that correct closure codes are used
- Work Flows - Adherence to Call Managemen...