Location
singapore
Job Type
Full-time
Posted
June 10, 2026
Job Description
Key Responsibilities
- Assist in troubleshooting and resolving technical issues for Windows laptops /desktops, Android, iPhone, and Mac devices.
- Provide basic hardware support for Dell, HP, Lenovo PCs and laptops (training provided).
- Support printer hardware and managed print services.
- Perform software troubleshooting, including reimaging computers and wiping / restoring hard drives.
- Install and decommission IT equipment (IMACD activities).
- Help users with data backup and restoration.
- Work closely with Service Desk / Remote Support teams as hands-and-feet support.
- Take ownership of assigned tickets and follow through until resolution.
- Use the internal ticketing system to log, categorize, and prioritize support requests.
- Support Incident and Problem management activities.
- Maintain accurate IT asset records.
- Perform monthly asset verification.
- Update spare part...