Junior Customer Service Representative

Company Description

A premium home decor brand with experience centres spanning over multiple cities.

Role Description

This is a full-time on-site role for a Jr. Customer Service Representative at Kalakaari Haath Experience centre located in Mahalaxmi, Mumbai. In this role, the representative will serve as the face of the brand, providing exceptional customer support and ensuring a positive experience for every visitor. The role involves assisting customers with product inquiries, resolving issues, and ensuring smooth in-store operations while upholding high service standards.

Key Responsibilities

• Provide friendly, helpful, and informative customer service to all visitors, ensuring an excellent experience.
• Assist customers in person, over the phone, via email, and through chat to address inquiries, resolve issues, and offer product recommendations.
• Engage w...