Junior Customer Service Analyst- Canadian Solar

**Responsabilidades e atribuições**
- Complete order fulfillment management from order receiving up to goods delivery.
- Coordinate the whole order to cash process by contacting customers for ordering, collecting payment, material availability, delivery lead time, shipping tracking, billing, and logistics claims.
- Support Sales Team and Top Management with customers performance behavior to define better sales strategy.
- Backlog management, proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.
- Interact with stakeholders such as Logistics, Planning, Sales, TS, etc to respond to customers inquiries, ranging from orders, products availability, pricing, delivery, technical datasheet, shipping documentation and others.
- Execute and manage the order entry process through ERP systems (SAP and Sales Force).
- Contact with factory/headquarters to shipment tracking and follow up with custom...