Journey Manager, Business Integrations

Join the team at East Coast Credit Union, Nova Scotia’s largest credit union, and help us deliver financial excellence and member satisfaction. The Journey Manager, Business Integrations reports to the Director, Enterprise Digital Excellence and leads digital, operational, and technology integration initiatives supporting mergers and business integrations.

Role Overview

The role ensures seamless integration planning and execution, aligns processes and platforms with organizational goals, mitigates risks, and enhances the experience for members and colleagues while establishing scalable integration standards and best practices.

Key Responsibilities

• Lead the development, evolution, and execution of the Merger Integration Playbook.
• Serve as the primary owner accountable for merger integration activities, deliverables, milestones, and outcomes.
• Provide strategic recommendations on platform, vendor, and systems integration,...