Journey Lead - ER

Job Description

We’re recruiting for a Journey Lead- ER to join us. This is a fantastic opportunity to lead continuous improvement across HR advisory services, ensuring operational excellence, compliance, and a supportive, inclusive environment for both employees and managers. If you're passionate about simplifying processes, driving innovation, and making a real impact, we’d love to hear from you.What you’ll be doing:

Leading HR journey teams and acting as a senior escalation point for complex cases

Overseeing triage and resolution of HR and payroll-related queries including missed cut-offs and redundancy payments

Collaborating across functions to deliver consistent, user-focused improvements to HR systems and processes

Aligning advisory activities with employment law, internal policies, and regulatory requirements

Supporting policy updates and process enhancements across key HR journeys

Building capability within the team...