Job: graduate associate - customer satisfaction & quality and customer care centre

Graduate Associate - Customer Satisfaction & Quality And Customer Care Centre Description

We are looking for a CSQ & CCC Graduate Associate to support CCC and CSQ operational activities while building a strong foundation in customer experience, quality management, NCR management, and continuous improvement. This role is intended for early-career talent with strong potential, learning agility, and the right attitude to grow into future critical roles.

Quality Control & Tracking Responsibilities Support CCC and CSQ operational activities, gaining exposure to end-to-end customer experience processes Assist with Non-Conformance Report (NCR) management, tracking actions and engaging relevant stakeholders Collaborate across Sales, CCC, Finance, and Operations to support issue resolution and service quality improvement Ensure process discipline, documentation accuracy, and adherence to quality standards Contribute to continuous improvement initiatives, including data analysis, root c...