Job-Customer Care Executive- Reputed Shipping and Logistics service provider- Mumbai, Maharashtra, India- up to 5 LPA - Chitra

JOB DETAILS

1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
2 Accepts all orders (from customer or overseas office) and processes them for handover to operations

3 Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

4 Provides spot quotations and closes contract

5 Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales

6 Takes and handles customer inquiries, e.g. Track and Trace

7 Takes customer requests with regard to Go Green topics

8 Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
FUNCTIONAL AREA
Shipping and Logist...