Japanese Player Support Agent

PTW · Shinjuku City, Tokyo, Japan

Location

Shinjuku City

Job Type

Contract

Posted

June 19, 2026

Job Description

Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
Respond and support players issues via chat and email, including but not limited to password resets and more.
Business hours: Shift based - 11:00-20:00/12:00-21:00
Support 365 days a year including weekends and holidays (shift work)
Requirements
Fluent reading and writing skills in English.
Fluent reading and writing skills in Japanese. 
Experience in translation and/or localization is appreciated.
Passionate about the video game industry.
Strong logical thinking.
Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
Able to deliver excellent customer servi...
        

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