Location
Melbourne
Job Type
Full-time
Posted
July 04, 2026
Job Description
**Description**
**_IVT Research Escalations Specialist_**
At Percepta, we bring first-class service across each market we support. As a **_IVT Research Escalations Specialist_** in **_Melbourne, Florida_** , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
**What You’ll Be Doing**
The CRC IVT Escalation Specialist is the single point of contact for Escalated Cases and Customers to address all concerns until resolution. Types of cases that are escalated might include but is not limited to cases involving Sync 3, Navigation, Sync 4 and Over the Air. The Specialist will be empowered to make decisions using customer satisfaction tools to resolve customer concerns. The CRC IVT Escalation Specialist is the lead contact and owns the call to resolve assigned escalated cases.
**During a Typical Day, You’ll**
* Manage cases from an assigned queue(s) and as inbound calls as n...
**_IVT Research Escalations Specialist_**
At Percepta, we bring first-class service across each market we support. As a **_IVT Research Escalations Specialist_** in **_Melbourne, Florida_** , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
**What You’ll Be Doing**
The CRC IVT Escalation Specialist is the single point of contact for Escalated Cases and Customers to address all concerns until resolution. Types of cases that are escalated might include but is not limited to cases involving Sync 3, Navigation, Sync 4 and Over the Air. The Specialist will be empowered to make decisions using customer satisfaction tools to resolve customer concerns. The CRC IVT Escalation Specialist is the lead contact and owns the call to resolve assigned escalated cases.
**During a Typical Day, You’ll**
* Manage cases from an assigned queue(s) and as inbound calls as n...
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