IVR Technical Business Analyst Role

Enhance customer experience as an IVR Technical Business Analyst with a focus on process improvement and system optimization. Bring your experience to configure and customize IVR systems.
We are looking for a skilled Technical Business System Analyst with 5-8 years of experience, especially in IVR processes. You'll be responsible for designing call flows, menus, and prompts tailored to business requirements while closely monitoring IVR performance. Engage actively with product and business teams to ensure designs meet key performance indicators.
Key Responsibilities:
• Configure IVR call flows and menus per business needs
• Customize IVR scripts for better user experience
• Implement project updates based on user feedback
• Monitor systems for performance issues and errors
• Troubleshoot technical IVR issues promptly
Requirements:
• 5-8 years as a Technical Business Systems Analyst
• Expertise in IVR domain and processes
• Strong skills in troubleshooti...