Location
mississauga
Job Type
Full-time
Posted
June 11, 2026
Job Description
Join Envision Technology Solutions as an IVR Developer in Mississauga. Your role will focus on designing and developing DTMF IVR applications for enhanced customer engagement using Cisco technologies.
With more than 4 years of hands-on experience in IVR application development, you'll be responsible for utilizing Cisco CVP and Call Studio to create tailored solutions. Knowledge of integrating these applications with UCCE and ICM routing scripts is crucial for this role. Bring your expertise to improve customer service workflows and add value to the organization.
Key Responsibilities:
• Create DTMF IVR applications using Cisco Call Studio
• Document integrations with UCCE and ICM scripts
• Leverage Apache Tomcat for deployment
• Manage Finesse Agent Desktop integrations
• Optimize IVR applications for better customer flow
Requirements:
• 4+ years in DTMF IVR development
• Expertise in Cisco CVP and Call Studio
• Experience with UCCE routing and CTI varia...
With more than 4 years of hands-on experience in IVR application development, you'll be responsible for utilizing Cisco CVP and Call Studio to create tailored solutions. Knowledge of integrating these applications with UCCE and ICM routing scripts is crucial for this role. Bring your expertise to improve customer service workflows and add value to the organization.
Key Responsibilities:
• Create DTMF IVR applications using Cisco Call Studio
• Document integrations with UCCE and ICM scripts
• Leverage Apache Tomcat for deployment
• Manage Finesse Agent Desktop integrations
• Optimize IVR applications for better customer flow
Requirements:
• 4+ years in DTMF IVR development
• Expertise in Cisco CVP and Call Studio
• Experience with UCCE routing and CTI varia...
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