IVR Solutions Architect: Telephony, Voice Portal & Cloud

Systems Limited is seeking a skilled telephony and contact center integration engineer to design and implement call flows using Avaya and Genesys platforms. The role focuses on VoiceXML/CCXML scripting, telephony protocols, and Java-based module development with SOAP/REST integrations.

Responsibilities include deployment, troubleshooting, logging, monitoring, and collaborating with business users to gather requirements for effective solutions in a cloud-enabled, microservices environment.