ITSM Transformation Lead – ServiceNow & Process Improvement

Oss Group in Auckland is seeking an experienced ITSM Service Improvement Lead. In this role, you will address a backlog of Service Desk tickets related to user and application provisioning.

Your hands-on approach will involve reviewing processes, identifying bottlenecks, and driving changes to improve service performance. You will collaborate with various teams including Operations and Support to enhance workflows and implement effective solutions.