ITSM Service Desk Lead: Incident, CMDB & MSP Excellence

Atom Technology is seeking an experienced IT Service Management owner to lead Service Desk operations and implementation in Dubai. This role involves high-quality end-user support, workflow design, automation, and SLA compliance monitoring.

The ideal candidate should have 5-10 years of relevant experience and a strong background in managing ITSM and Service Desk operations. This position requires hands-on experience in configuring ITSM platforms and Mac/iOS support in an enterprise environment.