ITSM Platform Engineer - Barclaycard Payments

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.

Join us as a ITSM Platform Engineer within Barclaycard Payments- to design, configure and continuously improve the ITSM platform capability that enables modern, risk-based change across a CI/CD-led engineering environment. The role is hands-on: building the workflows, automation, integrations, data models and control evidence needed to make change safe, observable, auditable and low-friction for engineering teams. 

You will own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request and CMDB/service management capabilities with monitoring, CI/CD and observability platforms. The mandate is to move change control from manual governance into platform-enabled, policy-driven guardrails that support speed, control and regulatory confidence. 

To be su...